Exchange Policy

While we can’t take returns at this time—each piece is individually commissioned and made in very small quantities—exchanges can be made within 14 days of delivery. 

For more information visit Shipping & Exchanges

Each handcrafted piece reflects a deep respect for ancestral techniques and traditions. 100% of net profits are returned by The Elephant Way and Chantecaille Conservation Foundation to the indigenous communities and artisans who created the products to protect them and their sacred lands. For more information about the Chantecaille Conservation Foundation, please visit chantecaillecf.org or charitiesnys.com

All profits from the sale of our Kenya-made products directly support the Samburu Trust’s efforts to restore and safeguard ancient elephant migration highways and protect wildlife through the anti-poaching initiatives of the Sheldrick Wildlife Trust.